Be at the forefront of innovation in the education sector!

Head of Customer Success (UK)

London - En - m/w/d

GoStudent is an Edtech platform disrupting the tutoring market and bridging the knowledge gaps of young students. +16M€ raised from international investors such as Leftlane Capital and DN Capital. 250+ employees spread over our offices in Vienna, Berlin, Lyon, and Madrid. It is our vision to one day unlock the full potential of every student in the world - for a self-determined future.

That is why we work passionately on building the no. 1 global school by finding the ideal teacher for every student - affordable and in top-quality! This is a unique opportunity to make a significant impact in Education. Are you up to the challenge?

What you’ll do:

  • Contribute to the overall goal of providing a great user experience across channels and increase engagement, retention, and upsell opportunities.
  • Build up a dynamic team of ± 20 Customer Success Managers.
  • Be accountable in reaching retention, NPS and upsell targets and reporting on KPIs' development to Top-Management.
  • Nurture the relationship with our customers (parents and students) and offer best-in-class support.
  • Identify and seize opportunities to increase efficiency (automation, processes, CRM, admin and productivity tools…), session usage and contract duration.
  • Work closely with Sales, Tutor Community, Product and Marketing to improve the customer experience (onboarding, group courses, online classroom and web app, newsletters, SMS, chargeback, support requests…).

Who you are:

  • 6+ years of sales, customer support or customer success experience in a fast-growth company (SaaS or B2C preferred).
  • Excellent track record of over-achieving quotas in previous roles.
  • Strong organizational competencies and excellent closing skills.
  • Leadership and charisma; “leading by example” represents your leadership style - you inspire and motivate people by being with them on the field and being extremely resilient.
  • Entrepreneurial - You thrive in a fast-paced environment and are driven by success.
  • Excellent presentation and communication skills, both in-person and over the phone.
  • Data-driven personality with the ability to synthesize, analyze and interpret data, and transfer into actionable steps.
  • Working proficiency in English, any other language is a plus.

What we offer you:

  • A unique opportunity to be an early member of a rapidly growing team with a fast-track career opportunity.
  • A startup atmosphere with highly motivated, young and open-minded colleagues.
  • Flexible working hours, partly from home and in our modern office.
  • Coffee and snacks for free all week, beer and wine on Friday evenings and regular team events.
  • International surrounding with private courses to improve your language skills.

Apply now and join our team of 250+ employees, 2,000+ tutors and 8,000+ customers (growing at 20% MoM!) and be part of the change in Education!

You want more? Check out what our team members say about GoStudent on Kununu and visit our Instagram career page for a behind the scenes glimpse!

Apply now