Team Lead Customer Care DACH
Vienna, Vienna, Austria
At GoStudent, we work passionately every day to fulfil our mission in building the #1 global school and unlocking the potential of every student through personalised tutoring! GoStudent is a leading international scale-up and venture-backed EdTech platform that is revolutionising the world of tutoring. Having seen some incredible growth, GoStudent is now building out its foundations for an exciting and sustainable future. With this in mind, we are looking for someone driven and passionate to join our mission!
Your tasks:
- Partner with the other Customer Care Team Lead(s) to drive the entire team to new heights.
- You consistently model GoStudent's values and inspire Customer Care Managers to exceed expectations.
- You lead the day-to-day activities of your team, setting priorities, helping manage workloads, and navigating difficult situations with customers.
- You quickly adapt, support and coach your team to achieve goals and grow personally and professionally.
- You are responsible for the achievement of Customer Care goals of your team and report to management on the development of KPIs.
- You support the day-to-day operations of the team.
Who you are:
- You bring at least 3 years of work experience in one of these areas: Sales, Customer Care or Customer Success.
- You have several years of leadership experience, are trained in leadership topics and combine a high degree of empathy with a deep understanding of data in your leadership style.
- You are an organizational talent, know how to set priorities and achieve set goals.
- You take initiative and ownership.
- You demonstrate leadership in an environment of rapid and permanent change.
- Languages: You are fluent in German and have excellent English skills, which are a prerequisite for working in an international environment.
What we offer you:
- Exciting start-up atmosphere with highly motivated and experienced team members!
- Flexible working models: You decide where and how you work. From your home office or in our modern office - both are possible!
- Individual development/growth opportunities within a fast-growing company through cross-departmental projects.
- Regular team events, free coffee, soda and snacks.
- International environment and private classes to polish your English (other languages available).
- Training and education in our internal Rock It Academy.
- A monthly base salary starting at €2,600 gross (overpayment possible depending on experience and qualifications).
- Laptop and smartphone
Would you like to bring in your expertise and support GoStudent in achieving its goals even faster? With us, you’ll be able to implement your bold ideas and build processes and structures that ensure our ongoing growth. Not only will your mentor support your personal development, you’ll also lead a motivated and passionate team to unlock their full potential. If this sounds good to you - board the rocket, fast-track your career and revolutionize with us the world of tutoring!
Your way to unlock your full potential
- Disrupting Education: Join us for a unique opportunity to disrupt the traditional education landscape. It's not just a job; it's a chance to be part of something big and meaningful.
- Global Dream Team: Say hello to an international and diverse crew of thinkers, doers, and magic makers. Get ready to be inspired daily by your colleagues from around the world.
- Work, Your Way: We offer a flexible, hybrid work environment that respects your need for work-life harmony with 2/3 remote days a week & 5 fully remote weeks a year so you can shine in a way that suits you best.
- Office Shenanigans: Our regular team and office events will keep your spirits high. We believe in bonding, celebrating, and having a blast together.
- Strength in Unity: Join one of our GoStudent Employee Resource Groups (ERGs) and be part of communities that champion causes you're passionate about.
- Growing is LIT: The sky's the limit in our EdTech playground. Access a wide array of online and in-person learning and development opportunities to build your career as high as your dreams can take you.
- Support Around the Clock: We've got your back 24/7. Enjoy a comprehensive Employee Support Programme that's not just for you but for your loved ones too.
Life at GoStudent:
Do you want to reimagine education together with us and join a mission to believe in?
GoStudent is one of the world’s leading tutoring providers and education platforms. We’re also a unicorn and have raised more than €675m investment to date. Together with our acquisitions Seneca Learning, Tus Media, Fox Education and Studienkreis, we currently support more than 11 million families each month to fulfil our vision to help each student reach their full potential.
We are passionate about disrupting the future of education and making a real impact. Join our journey and unlock your creativity and advance your career by mastering exciting challenges together with an international, driven team. We are here to support your goals and to discover how far we can reach by growing smarter and stronger together. If this sounds good to you, then join us now and unlock your full potential.
Openness Statement
At GoStudent, we are an open and welcoming bunch that values your unique skills, passion, and potential. We don't hire based on age, gender, nationality, or political views, but rather focus on your talent and motivation to contribute to the future of learning. Even if you are a unicorn - just as GoStudent is: if you believe that you can make a positive impact, we encourage you to throw your hat in the ring & to apply, regardless of whether you meet every requirement. Our team is diverse, and we believe that this diversity fosters creativity and innovation, making us a better company. Join us in reimagining the future of learning!
Learn more here: https://www.gostudent.org/en/team-and-careers
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