Customer Retention Manager (Poland)
At GoStudent, we work passionately every day to fulfil our mission in building the #1 global school and unlocking the potential of every student through personalised tutoring! GoStudent is a leading international scale-up and venture-backed EdTech platform that is revolutionising the world of tutoring. Having seen some incredible growth, GoStudent is now building out its foundations for an exciting and sustainable future. With this in mind, we are looking for someone driven and passionate to join our mission!
- In this unique role, you will be responsible for retaining customers with the
highest churn risk and directly contribute to GoStudent success.
- Effectively identify customer’s problems and issues to maximize the possibility
for retaining the customer.
- Negotiate with customers and balance GoStudents’ objectives and the costs
of retaining the customer.
- Support your existing and new colleagues by helping to onboard and train
them, as well as always exhibit GoStudent’s culture and values.
- Establish effective working relationships to ensure excellent information flow
and feedback on process, policy and product changes that will affect our team
- Achieve quarterly goals related to retention, conversion rate of “at risk” customers, as well as proactively forecast risks in achieving your goals and develop mitigation plans to minimize them.
Who you are:
- Here are your skills: Sales, Personal leadership in working towards set goals,
Business acumen, Communication, Ability to learn fast and implement the
learnings, Relationship building, Adaptability, Prioritisation and time
management, Partnership and teamwork, Problem solving, Negotiation.
- You have 3+ years of working experience in any of these areas: Sales,
Account Management, Relationship Management.
- Fluent in Polish and good level of English.
- If you’re not sure if you’re the right fit for the role or Retention Specialist is all
about, please apply, we’d love to hear from you! We believe strongly in
transferable skills and people thriving in the right working environment.
What we offer you:
- A unique opportunity to be an early member of a rapidly growing team with a fast-track career opportunity
- An amazing and flexible startup atmosphere with highly motivated, young and open-minded colleagues
- Flexible working hours
- International surrounding with private courses to improve your language skills
Do you want to get a taste of start-up vibes and unlock your creativity to master exciting challenges? Work in a fun and international team with a modern office and great public transport connections? Arrange your work hours flexibly and have the possibility to work from home or other GoStudent locations? Get all the free coffee you want and kick off your evening with some Playstation or happy hour on the rooftop terrace? Before we run out of breath, if this sounds good to you, then: board the rocket and fast-track your career at GoStudent.
Your way to unlock your full potential
- Disrupting Education: Join us for a unique opportunity to disrupt the traditional education landscape. It's not just a job; it's a chance to be part of something big and meaningful.
- Global Dream Team: Say hello to an international and diverse crew of thinkers, doers, and magic makers. Get ready to be inspired daily by your colleagues from around the world.
- Work, Your Way: We offer a flexible, hybrid work environment that respects your need for work-life harmony with 2/3 remote days a week & 5 fully remote weeks a year so you can shine in a way that suits you best.
- Office Shenanigans: Our regular team and office events will keep your spirits high. We believe in bonding, celebrating, and having a blast together.
- Strength in Unity: Join one of our GoStudent Employee Resource Groups (ERGs) and be part of communities that champion causes you're passionate about.
- Growing is LIT: The sky's the limit in our EdTech playground. Access a wide array of online and in-person learning and development opportunities to build your career as high as your dreams can take you.
- Support Around the Clock: We've got your back 24/7. Enjoy a comprehensive Employee Support Programme that's not just for you but for your loved ones too.
Life at GoStudent:
Do you want to reimagine education together with us and join a mission to believe in?
GoStudent is one of the world’s leading tutoring providers and education platforms. We’re also a unicorn and have raised more than €675m investment to date. Together with our acquisitions Seneca Learning, Tus Media, Fox Education and Studienkreis, we currently support more than 11 million families each month to fulfil our vision to help each student reach their full potential.
We are passionate about disrupting the future of education and making a real impact. Join our journey and unlock your creativity and advance your career by mastering exciting challenges together with an international, driven team. We are here to support your goals and to discover how far we can reach by growing smarter and stronger together. If this sounds good to you, then join us now and unlock your full potential.
At GoStudent, we are an open and welcoming bunch that values your unique skills, passion, and potential. We don't hire based on age, gender, nationality, or political views, but rather focus on your talent and motivation to contribute to the future of learning. Even if you are a unicorn - just as GoStudent is: if you believe that you can make a positive impact, we encourage you to throw your hat in the ring & to apply, regardless of whether you meet every requirement. Our team is diverse, and we believe that this diversity fosters creativity and innovation, making us a better company. Join us in reimagining the future of learning!
Learn more here: https://www.gostudent.org/en/team-and-careers
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