Customer Care Agent (Poland)
At GoStudent, we work passionately every day to fulfil our mission in building the #1 global school and unlocking the potential of every student through personalised tutoring! GoStudent is a leading international scale-up and venture-backed EdTech platform that is revolutionising the world of tutoring. Having seen some incredible growth, GoStudent is now building out its foundations for an exciting and sustainable future. With this in mind, we are looking for someone driven and passionate to join our mission!
What you’ll do:
- Support: You are the first point of contact for general customer enquiries (telephone calls, WhatsApp messages and emails) and for our Customer Success Managers.
- Advice: You advise GoStudent customers over the phone and support them with any technical issues.
- Administration: Offering help through live chat, processing emails and issuing invoices.
- Teamwork: You work together with the Customer Care team to find customer-friendly solutions. -
- Problem solving: You take care of high-priority requests (teacher search, organization, booking).
- Interface: You are the interface between our Customer Success Department and our tutors.
- Coordination: You organize tutoring sessions and ensure that they run smoothly.
Who you are:
- Education: Completed prior commercial training .
- Language skills: You are proficient in Polish
- Extroverted: You are a natural communicator and can put yourself in the shoes of every customer in order to find the right solution for every problem and bring a smile to our customers’ faces.
- Organizational talent: You know how to structure yourself, see the bigger picture and keep a cool head even when under pressure.
- Hands-on mentality: You are hands-on, show a high degree of initiative and responsibility and quickly learn new tasks. You are also no stranger to multitasking.
- All-rounder: You are enthusiastic about our product, quickly learn the necessary hard facts and convince with your authenticity as well as your customer and service orientation.
What we offer you:
- A unique opportunity to be an early member of a rapidly growing team with a fast-track career opportunity
- An amazing and flexible startup atmosphere with highly motivated, young and open-minded colleagues
- Flexible working hours
- International surrounding with private courses to improve your language skills
Do you want to get a taste of start-up vibes and unlock your creativity to master exciting challenges? Work in a fun and international team with a modern office and great public transport connections? Arrange your work hours flexibly and have the possibility to work from home or other GoStudent locations? Get all the free coffee you want and kick off your evening with some Playstation or happy hour on the rooftop terrace? Before we run out of breath, if this sounds good to you, then: board the rocket and fast-track your career at GoStudent.
Please update your CV/Resume in PDF format.