Bau mit uns die Nr. 1 globale Schule!

Customer Success Enablement Manager

Wien - - m/w/d

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Perks:

Flexibility Fast-Track-Career Team Events

At GoStudent, we work passionately every day to fulfill our mission in building the #1 global school. We want to enable every student in the world to unlock their full potential through affordable and inspiring classes from quality teachers. Our goal is to ensure long-term learning success – for a self-determined future for our students.

Your tasks:

  • Work closely with the Customer Success operational teams and senior Customer Success management to shape the strategic roadmap of the Customer Success department
  • Take End-to-End ownership for planning and running pilot projects, process rollouts and according communication
  • Develop methods to measure and improve the teams performance
  • Monitor existing and new processes and identify issues and opportunities
  • Collect the teams needs and help them to structure, facilitate and expand improvement processes
  • Coordinate with markets on launching new processes and initiatives
  • Align with different departments to successfully design and roll out process improvement
  • Support Customer Value Management processes & initiatives

Who you are:

  • Data driven with the ability to analyse and understand complex business processes
  • Experienced in addressing and coordinating multiple stakeholders
  • Tech savvy and able to find creative and scalable solutions
  • Ambitious and comfortable in fast-paced, multicultural environments
  • Project management and/or Customer Success experience is a plus

What we offer you:

  • A unique opportunity to be an early member of a rapidly growing team with a fast-tracked career and a chance to be part of something game-changing in the world
  • Individual opportunity to grow and develop your skills within a rapidly growing company through cross-departmental projects
  • Transparent lines of communication all the way up to the founders and an encouragement to be bold and feel empowered to make your own mark on your position
  • Flexible working hours with the possibility of working from home and in our modern offices
  • Team events on a regular basis and an amazing roof-top terrace with a view
  • International surrounding with private tutoring courses to improve your language skills