Lia B.

Hello! I'm Donnah Mae, and I'm truly passionate about teaching. With over 12 years of experience in ESL education and a TOEFL certification, I'm dedicated to helping my students succeed in English. Throughout my career, I've taught many students, each with unique needs. I listen carefully and use my interpersonal skills to make sure each student feels supported and understood. I believe in regular assessments to know where you're strong and where you can improve. My lessons are well-planned, focusing on specific skills, and I use different materials to keep you engaged. Whether you need extra help or are preparing for an exam, I provide positive feedback to help you progress. I enjoy creating a supportive and engaging learning environment. My sessions are interactive, and I understand different learning styles to make your learning experience enjoyable. With my ability to work independently and under pressure, I ensure a smooth and effective learning experience. My goal is to help you confidently achieve your language goals and make learning fun and productive. I look forward to welcoming you to my classes and helping you on your journey to English proficiency. Let's achieve great things together! Education June 2005 - March 2009 University of the Immaculate Conception Management Accounting Experience Instructor January 3, 2012 - Present Conducted regular assessments of students' strengths and weaknesses. Planned sessions targeting specific skills. Developed improvement strategies and provided learning materials. Tracked progress and set goals, offering timely feedback. Engaged in free trial lessons and diagnosed student needs. Administration Head November 2015 - November 2018 Hired and trained employees. Delegated tasks and monitored daily operations. Acted as a liaison between employees and upper management. Developed policies for positive staff interaction. Increased workplace efficiency and managed annual finances. Accounting Service Control Officer Ensured compliance with control systems and regulations. Conducted safety meetings and mentored staff. Managed a team of technicians and advisors. Maintained customer relationships. Real-Time Analyst March 2008 - March 2012 Monitored contact center metrics and managed real-time alerts. Dynamically allocated resources to minimize overstaffing. Analyzed data to adjust forecasting models. Customer Service Associate (NetSpend, AT&T) Handled Tier 2 support and complex technical issues. Maintained customer relationships and provided detailed information. Disc Jockey Managed playlists and ensured timely music and commercials. Engaged with listeners and presented live events.