Build the no. 1 global school with us!

Customer Success Manager/Lead (Colombia)

Bogotá - Spanish - m/w/d

logic-icon

Perks:

Flexibility Fast-Track-Career Team Events

At GoStudent, we work passionately every day to fulfill our mission in building the #1 global school! Headquartered in Vienna and founded in 2016, Gostudent is the leading, scale-up, venture-backed Edtech platform. With +291M€ raised from national and international investors we’re growing at 20 percent MoM and aiming for 5x-10x growth within our international markets in the next 12 months!

Your tasks:

  • Take care of 300-500 active customers (parents & students), ensuring they are happy with GoStudent tutors and customer service
  • Respond to all inquiries coming from your customers (technical issues, billing requests, tutor change, additional subjects…) - all via WhatsApp, calls & e-mails
  • Proactively contact your customers to offer additional services and upgrade their subscription
  • Onboard and train new colleagues who join your team
  • For more senior profiles: possibility to lead a team of Customer Success Managers

Who you are:

  • Hands-on mentality: You show a high degree of initiative and responsibility and quickly familiarize yourself with new tasks. Multitasking is also not a foreign word to you
  • All-rounder: You are enthusiastic about our product, you quickly learn the necessary hard facts and convince with your authenticity and your negotiation skills
  • Communicative: You like to communicate and you can put yourself in the shoes of every customer and you will patiently find the right solution for every problem and thus put a smile on our customers’ faces
  • Organizational talent: You know how to structure yourself and keep a cool head and an overview even in stressful moments
  • You are proficient in Spanish and you are familiar with the Colombian school system.

What we offer you:

  • Attractive salary package - depending on experience & qualifications + quarterly bonus
  • A unique opportunity to be an early member of a rapidly growing team with a fast-track career opportunity
  • An exciting and flexible startup atmosphere with highly motivated, young and open-minded colleagues
  • Flexible working hours, partly from home
  • Team events on a regular basis
  • Coffee and beer for free all week
  • International surrounding with private courses to improve your language skills

Would you like to bring in your expertise and support GoStudent in achieving its goals even faster? With us, you’ll be able to implement your bold ideas and build processes and structures that ensure our ongoing growth. Not only will your mentor support your personal development, you’ll also lead a motivated and passionate team to unlock their full potential. If this sounds good to you - board the rocket, fast-track your career and revolutionize with us the world of tutoring!