Build the no. 1 global school with us!

Tutor Recruitment Operations Manager

Madrid - Spanish - m/w/d

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Perks:

Flexibility Fast-Track-Career Team Events

At GoStudent, we work passionately every day to fulfill our mission in building the #1 global school! Headquartered in Vienna and founded in 2016, Gostudent is the leading, scale-up, venture-backed Edtech platform. With +291M€ raised from national and international investors we’re growing at 20 percent MoM and aiming for 5x-10x growth within our international markets in the next 12 months!

Your tasks:

Your mission: - You are responsible for running the daily tutor operations – in particular, this means increasing our supply of tutors in the market and being accountable for recruiting, onboarding and training several hundreds of tutors thus ensuring we can cover student demand - You find resolutions to tutors issues and questions (e.g., technical issues, GoStudent plattform and processes, swift workarounds for adhoc challenges) - all via WhatsApp, calls & e-mails directly or through our CRM system - You lead and manage workshops to onboard, train and update our community of tutors - You support global initiatives to drive operational excellence and run your own projects to streamline processes or improve your market’s KPIs (e.g., creation of onboarding videos, automation of the application process, conception of admission tests, etc.) - You ensure a smooth cross-functional communication and collaboration between all departments (Sales, Customer Success) - For more senior profiles: possibility to lead a team of Tutor Operations Associates

Who you are:

Your special skills: - Hands-on attitude: Self-motivated, capable of dealing with constant change and getting things done in a timely and effective manner - Solution-oriented: You are a creative problem solver and a go-getter, you love challenges and do not stop no matter how many obstacles you face - Organizational talent: Pragmatic multi-tasker with a structured working style. You know how to keep a cool head, effectively prioritise, and see the big picture even in stressful situations - Communicative: Strong communicator with high level of empathy - you can put yourself in the shoes of our tutors and you will patiently find the right solution for every problem and thus put a smile on our tutors’ faces - Data & Tech: You feel comfortable analysing data and reading dashboards to make data-driven decisions as well as working with digital tools (e.g., Excel, Google Sheet, CRM) - High level of English required as you will be working in a international team setting

Nice to have: - At least 1 year of work experience in fast-paced internet companies - You possess a degree in a quantitative subject (e.g., Business, Engineering, Finance/Economics) or a degree in Educational Leadership from a top university - Working knowledge of a CRM tool (e.g., Hubspot, Close, Pipedrive, Salesforce, etc.) - Experience with group interviews, leading trainings or facilitating workshops

What we offer you:

What we offer you: - Attractive salary package - depending on experience & qualifications - Exciting start-up atmosphere with mega motivated and open colleagues - Flexible working models - Regular team events - International environment and private classes to improve your language skills

As we continue to conquer Europe and beyond, we are looking for born leaders who feel right at home in a competitive and fast-paced environment. You are daring and want to make a difference? Would you like to bring in your expertise and support GoStudent in achieving its goals even faster in close cooperation with our C-Level management and founders? As a part of the management team, you’ll be able to implement your big ideas, build processes and structures that ensure our ongoing growth and lead a motivated and passionate team to ensure they unlock their full potential! If this sounds good to you - board the rocket, fast-track your career and revolutionize with us the world of tutoring!